Overview
ScriptLobby operates as a complete business and asks clients to understand and respect its policies. Payments must be made on time so we can cover operating expenses and provide high-value services. If a refund is requested and granted, all property created by ScriptLobby, including graphics, content, and code, remains ScriptLobby property. By engaging our services, clients acknowledge that they have read, understood, and agreed to this policy.
Web Design & Development
Payments and deposits are generally non-refundable because custom projects require significant resources, time, and internal expense. We provide a satisfaction guarantee for initial mock-up designs: if you are not satisfied with the initial mock-ups, a full refund may be provided. Once a mock-up is approved and work proceeds, payments become non-refundable. If a client cancels, delays, or postpones a project, amounts paid are retained and additional completed work may be charged. Completed projects within scope are non-refundable.
Website Maintenance
Clients must supply text in digital format and required images. Unused maintenance hours do not roll over and are not refundable. Maintenance and support fees are non-refundable. Annual support plans depend on website scope and size. Websites not originally built by ScriptLobby may require substantial upfront familiarisation, so annual maintenance is generally payable in full unless otherwise agreed.
Web Hosting
All hosting payments are non-refundable. Hosting begins from the order date and charges remain payable even if an account is unused. Billing continues until written cancellation is received and may renew automatically to prevent disruption. Invoices outstanding for more than 14 days may result in suspension or termination. New services will not be activated for customers with outstanding balances, and website transfers may attract a fee.
SEO & Internet Marketing
Search engines and directories independently control the websites and content they accept. Listings may take 90 days or longer and may be removed without a predictable reason. ScriptLobby is not responsible for ranking changes caused by third parties. Because SEO and marketing require extensive strategy, resources, and internal expense, payments for these services are non-refundable.
Setup Fees
Setup fees are applied to expenses incurred during the setup of SEO or internet-marketing campaigns and are non-refundable.
Transaction Fees
Unless otherwise agreed, the client is responsible for the 3% transaction fee on credit-card payments.
Domain Names
All domain-name sales are final after transfer to the client's account and must be paid in full before transfer.
Third-Party Costs
Third-party expenses incurred by ScriptLobby on a client's behalf will be charged to the payment method on file and are non-refundable once used.
Chargebacks
A chargeback or payment dispute may result in immediate suspension. A $50 chargeback fee plus outstanding balances must be paid before service is restored, files are delivered, or work continues. Clients should contact ScriptLobby to resolve billing issues rather than dispute a valid charge.
Change of Mind
No refund is provided for a change of mind. A refund may be considered where ScriptLobby fails to provide the committed services.
How Refunds Are Processed
Approved credit-card refunds are returned to the original credit-card account within 30 business days.